Privacy Policy

Privacy Policy

Last Updated: Tuesday 20th May 2025

Tracker Vehicle Security (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

Business Identity:
Sole Trader – Shane Swift trading as Tracker Vehicle Security
Website: https://trackervehiclesecurity.com

1. What Information We Collect

We may collect the following types of information when you interact with us, place an order, or request installation services:

  • Personal Identification Information:
    Name, phone number, email address, billing and installation addresses.
  • Vehicle Information:
    Make, model, registration number, and any vehicle-specific details needed for installation or compatibility.
  • Payment Details:
    We do not store payment card details. Payments are processed securely via our chosen third-party payment processor.
  • Device Information and Usage Data:
    IP address, browser type, pages visited, and device used when interacting with our website.

2. How We Use Your Information

We use your data to:

  • Process and manage product orders and installations.
  • Provide customer service and respond to enquiries.
  • Contact you regarding appointments or service updates.
  • Fulfil legal and regulatory obligations.
  • Assist in setting up product subscriptions with manufacturers (e.g., tracker activation).
  • Support warranty claims by sharing product details with the relevant manufacturer.

We do not use your data for unsolicited marketing or sell your information to third parties.

3. Sharing Your Information

We only share your information with third parties where necessary and only in the following circumstances:

  • Manufacturers of Security Products:
    To activate tracker subscriptions or process warranty claims, we may share relevant personal and vehicle details with the original manufacturer (e.g., SmarTrack, Global Telemetrics).
  • Payment Processors:
    Securely process online payments (your full card details are not stored by us).
  • Legal Requirements:
    If required by law, we may disclose your data to comply with legal obligations or government requests.

We ensure that all third parties comply with data protection legislation and treat your information securely.

4. Data Retention

We retain your personal information only for as long as necessary:

  • For the purposes described above;
  • To comply with legal, tax, and regulatory requirements;
  • To support future warranty claims or service records.

When no longer required, your data will be securely deleted or anonymised.

5. Your Data Protection Rights

Under UK data protection laws, you have rights including:

  • The right to access – You can request copies of your personal data.
  • The right to rectification – You can request corrections to inaccurate or incomplete data.
  • The right to erasure – You can ask us to delete your personal data (in certain circumstances).
  • The right to restrict processing – You can request that we limit how we use your data.
  • The right to object to processing – You can object to our use of your data.
  • The right to data portability – You can request we transfer your data to another organisation or to you.

To exercise these rights, please email us at: accounts@trackervehiclesecurity.com

6. Cookies and Website Usage

Our website may use cookies to:

  • Improve user experience
  • Analyse website traffic and performance

You can set your browser to refuse all or some cookies. Please note this may affect website functionality.

7. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes secure servers, data encryption where applicable, and restricted access.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Tracker Vehicle Security
Email: accounts@trackervehiclesecurity.com
Phone: 07871 511015
Website: https://trackervehiclesecurity.com

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